Minimum 100 users Provided technical support to both local and international user for hardware, software, and network issues. Cloud issue o365 and google workspace Resolved complex problems through remote support.
Managed Cisco switch LAN v LANs switch security STP sub interface.
Managed Google Workspace and Azure Portal for 300+ users, ensuring 99.9% uptime and seamless collaboration.
Configured and optimized 3 Fortinet firewalls, improving network security and performance by 25%.
Reduced AWS and Azure cloud costs by 30% through resource optimization and cost analysis.
Provided technical support to international clients, achieving a 95% customer satisfaction rate.
System Administration: Managed Linux servers (Ubuntu, CentOS) for application hosting, performance tuning, and security hardening.
Network Management: Designed and implemented VLANs, VPNs, and SD-WAN solutions to optimize network performance and security.
Disaster Recovery: Designed and implemented backup and disaster recovery solutions using Veeam and AWS Backup.
Managed and configured various Windows Server services, including Active Directory, DNS, DHCP, and IIS, file server, group policy, reliable network and application performance.
Administered and optimized file services, print services, and remote desktop services, enhancing system functionality and user accessibility. ·
Configured and managed Hyper-V virtualized environments, including creating and maintaining virtual machines and managing Hyper-V clusters for optimal performance. Implemented and maintained virtual networks, storage solutions, and disaster recovery plans, ensuring high availability and efficient resource utilization. ·
Installed and managed VMware virtualization solutions, including VCenter and ESXi, to optimize server performance and resource utilization.
Configured and maintained virtual machines, managed storage and network configurations, and managed snapshot, backup, template, licensed, virtual machine recover vmdk, 
 

Managed Google Workspace and O365 platforms for 300+ users, resolving technical issues and ensuring high availability.
Implemented ATP, MDM, and DLP policies for US clients, enhancing data security.
Supported AWS services including EC2, S3, and VPC, ensuring reliability and cost efficiency.
Migrated on-premises virtual machines to Azure Cloud, achieving a 20% reduction in setup time.
Network Management: Configured and managed VLANs, VPNs, and firewalls to ensure secure and efficient network connectivity.
System Administration: Managed Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
Virtualization: Administered VMware and Hyper-V environments, including virtual machine setup, resource allocation, and performance optimization.
IT Support: Provided Level 2/3 IT support for internal and external users, resolving issues related to hardware, software, and network connectivity.
Citrix Management: Managed Citrix environments, including Citrix Virtual Apps and Desktops (CVAD), ensuring seamless remote access for users.
Backup & Recovery: Implemented backup solutions using Veeam and Azure Backup, ensuring data protection and disaster recovery.
Patch Management: Regularly applied patches and updates to Windows Server, VMware, and Hyper-V environments to maintain security and performance.

Managed client and configure Google workspace Platform high security activity managed.
Managed client VMware virtual machine and backup and restore and convert to physical vm to virtual. Managed & support of DHCP, DNS, AD, CA, WSUS, ADFS, RDP server, DFS, and other Microsoft services.
Managed Microsoft managed endpoint protection services in tune. Azure active directory integrated. 2021- 2022
Migrate client production on perm virtual machine to azure cloud. And AWS cloud and Google cloud ,Google to AWS Migrate data based and lift and shift on perm to azure cloud. AWS cloud. Google cloud data-based solution AWS Google azure cloud solution.
Managed and supported Client Exchange CU upgrade and latest securitypatch install. And cumulative updateinstall. Exchange servers migrate to an upgraded version.
Deployment AWS services and managed like EC2, VPC EBS, S3typeEFS, VPN, FSX, auto scaling,route53, cloud.
Client side to configure Hybrid connectivity on perm AD to Azure Ad. On Perm exchange server o365
platform, aws to on perm Vm network storagesolution same task azure and Google hybrid connectivity configure. Implement ATP and MDM policy DLP policy Spam rule Attachment size block inbound and outbound connection. Managed active directory both on perm and azure and migrate 2012 to 2016 to 2019 & hybrid connectivity.
Perform on-site technical support for Microsoft Exchange 2003/2010/2016/2019. Solution Provide End of Client and recommendation.

Installing and maintaining networks, hardware, and software·
Managing the system protocols and the back-ups.
Solving the server, hardware and software concerning problems.
Staying aware of the problems in the networks and making sure that the system does not face the problem again in the future.
Maintaining the configuration of the network equipment and services.
Configuring VMs, applying patching and firmware upgrade of ESXI and blade servers. Install and configure Linux servers on physical and virtual machines.
Install and configure SQL Server. Install Active directory And Managed, install additional AD managed.
Managed Group Policy.
Automate deployment of virtual machines (VMs) by using Azure Resource Manager Templates. Configure and manage virtual networking.
create and configure storage accounts. 
 

 responding to technical support calls from end users of computers and software applications
 setting up and installing new computers, networks, and software
 setting up user accounts and profiles on the network
 installing updates, known as patches, to software applications
 installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
 diagnosing and fixing network problems and hardware or software faults
 maintaining inventories of hardware and software
 managing backups of servers, in case of data loss
 Keeping a record of issues and faults along with solutions, for future reference.
 keep computer systems running smoothly and ensure users get the maximum benefit from them.
 install and configure computer hardware operating systems and applications.
 monitor and maintain computer systems and networks.
 talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems.
 troubleshoot system and network problems, diagnosing and solving hardware or software faults  replace parts as required.
 provide support, including procedural documentation and relevant reports.
 follow diagrams and written instructions to repair a fault or set up a system.
 support the roll-out of new applications.